Frequenty Asked Questions
When will my order ship?
Please visit our shipping/returns page for more info by clicking here
How does international shipping work?
PriceWiseEvents.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org. You can read more about this by clicking here
Why is my order incomplete?
As stated in our shipping information above, we ship from multiple warehouses. We will provide tracking information for your entire order in different emails outlining which items go with each different tracking number. Please click the link provided in the email to track your package(s).
Does Pricewiseevents.com have a storefront to sell these items?
Pricewiseevents is an online store only. All items located on the website can only be shipped to the customer.
How do I contact Pricewisevents.com?
We can be contacted by either our live chat, by email at email@example.com or by calling us at (877) 55-EVENT. Our telephone hours are: Mon 6am-4pm & Tue-Fri 7am-4pm Pacific
Do you ship to P.O./APO boxes?
Unfortunately we only ship using UPS and they do not ship to P.O./APO boxes. You will need to provide us with a valid home or business address to have your order shipped to.
Can I add/make changes to my existing order after it has been placed?
We do our best to assist and help customers who wish to add/makes changes to their order after is has been placed. Please contact us immediately after placing your order so we may better assist you in getting you the items that you wish to order. Please note that we are not always able to add/make changes to items from an order so the sooner you contact us the better. A small order change fee may apply.
I need to order more favors, do I qualify for the same pricing as my original order?
We do our best to provide you with the best possible price for favors. Unfortunately we can only offer the price reflected for the quantity that you are ordering. If you have placed a previous order with us and need to order more, you are responsible for the reflected costs on our website. It’s always best to place your order when you have the best count for the amount of items that you will be needing your event.
It seems that part of my order has come damaged. How do I go about getting replacements?
We do our best to have your order packaged and shipped properly to prevent damages and breakages to your order. In the rare cases that items do come damaged or broken, please contact us within (10) business days of the receipt of delivery of your items and we will do our best to assist you.
What form of payment do you accept?
At Pricewiseevents.com, we only accept payment by Credit Card (Visa, Mastercard, American Express, Discover) and by PayPal. We do not accept payments of the following: Cash, Check, Money order or COD.
Do you have a printed catalog?
We do not have a printed catalog of the items that we sell. All items can only be found on our website.
How can I go about getting a receipt for my order?
The order confirmation that is sent to you after you have checked out can easily be printed and used as a proof of purchase. You may also log into your account and print an invoice from there.
Will my items come assembled as shown on the website?
Many of the products offered on our website do come ready to give out to your guests. Some items do require some assembly and it will be outlined on the product page if you will need to put the items together.
Do you charge a restocking fee for returned items?
Here at Pricewiseevents.com we do not charge a restocking fee for returned items. Please note that as stated in our return policy we do not refund initial shipping costs and the customer is responsible for the shipping costs to return the items.
Do you provide wholesale pricing?
We do not offer wholesale pricing for the products we sell.
Do you offer special promotions?
We do offer specials and they can only be found on our website. We do not publish coupons or other offers anywhere else on the internet.
Will sales tax be charged to my order?
All orders being shipped to the state of California will be charged 7.25% sales tax. If an order is shipped anywhere else in the United States, sales tax will not be charged.
What currency is represented in your pricing?
Prices that are reflected on our website are in US Dollars.
What is the minimum quantity I can order?
Generally most of the items on our website do not have a minimum requirement. Unfortunately personalized items do have quantity requirements and we are unable order less than the minimum required for personalized items. You will be able to see if a product has a minimum quantity requirement on the product page by the pricing and product description.
Can I cancel my order?
If your order has not been processed, we will gladly cancel your order if you wish to do so. If your order has already been processed and/or shipped we will be unable to cancel your order.
How do I go about making a return?
All returns must be made within (10) days of the receipt of delivery and you must contact Pricewiseevents.com for instructions before making your return. Please click here for our full return policy.
What if the item I am ordering is on back order?
On occasion, items will go out of stock due to popular demand by customers. We do our best to provide the best possible date that the item will come back into stock for shipment. You can always place an order for a back ordered item but it will not ship until the date posted on the website at the earliest. We advise you that if your event is within (2) weeks of a back order date to contact us to see if it will be possible to get these items by your event date.
Do you take phone orders?
We will gladly take your order over the phone during our listed business hours for non-personalized items. Please be advised we do not take orders over the phone with personalization as we wish to leave no room for error on the personalization that is being submitted for the order.